Shipping policy

Free Shipping within New Zealand
We are pleased to offer free shipping on all orders within New Zealand. Your order will be carefully processed and shipped to ensure it arrives in perfect condition.

Processing Time
Orders are typically processed within 1-3 business days. For custom or made-to-order items, the processing time may vary, and you will be informed of the estimated shipping date during the consultation or order process.

Shipping Method and Delivery Time
All orders within New Zealand are shipped via tracked courier services. Once dispatched, delivery generally takes 2-5 business days, depending on your location.

Tracking Your Order
After your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor the progress of your delivery.

Shipping Address
Please ensure all shipping details provided at checkout are accurate. Lightbody Jewellery is not responsible for delays or issues caused by incorrect shipping addresses.

Lost or Damaged Items
While we take great care in packaging and shipping, Lightbody Jewellery is not responsible for items lost or damaged during transit. If an issue arises, please contact us, and we will assist in resolving the matter with the courier service.

Contact Us
For any questions or assistance regarding shipping, please contact us at lightbodyjewellery@gmail.com.