Privacy policy

Privacy Policy

Last Updated: September 18, 2024

Lightbody Jewellery ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from our website lightbodyjewellery.co.nz (the "Site"). By using our Site or purchasing from us, you agree to the terms in this Privacy Policy.

What Information We Collect

We collect personal information in the following ways:

Information You Provide Directly

  • Contact Information: Name, email address, shipping address, and phone number.
  • Order Information: Billing and shipping details, payment confirmation, and other transaction-related details.
  • Account Information: If you create an account, we collect a username, password, and any additional details for account security.
  • Customer Support Information: Information you provide when contacting us for support or making inquiries.

Automatically Collected Information When you visit our Site, we may automatically collect information such as your IP address, browser type, and browsing activity using cookies or similar tracking technologies.

How We Use Your Information

We use the information we collect for the following purposes:

  • To Fulfill Orders: Processing payments, arranging shipping, and providing updates on your order status.
  • To Communicate with You: Responding to inquiries, sending order confirmations, or marketing communications (only with your consent).
  • To Improve Our Services: Using data to analyze site usage and improve our offerings.
  • To Ensure Security: Detecting and preventing fraud or unauthorized access to your account.

Cookies

We use cookies to improve your browsing experience, remember your preferences, and provide site functionality. You can control cookie settings through your browser, but please note that disabling cookies may affect the performance of our website. For more information, refer to Shopify’s cookie policy: Shopify Cookie Policy.

How We Share Your Information

We may share your personal information with the following parties:

  • Service Providers: Third parties who help us process payments, ship products, or provide IT support (e.g., Shopify, payment processors).
  • Legal Compliance: If required by law or to protect our rights, we may share information with legal authorities. We do not sell or share your personal information for marketing purposes.

Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request corrections to any inaccurate information.
  • Opt-out of receiving marketing communications at any time by using the unsubscribe link in emails or contacting us directly.

Data Security and Retention

We take reasonable measures to protect your personal information from unauthorized access or disclosure. We retain your information for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at: